I did it. I upgraded from the Pixel to the Pixel 2 and it was worth the upgrade. Here’s why:
- Two stereo speakers/mics
- Water resistant
- Listen… I have kids. Who knows where my phone might end up!
- Camera Upgrades
- Highest rating, again!
- Google Lens is built-in (and great for when we travel)
- Greatly improved Portrait Mode (and also available in Selfie-mode)
- Squeeze feature to active Google Assistant
- I didn’t think it would make a difference, but it does!
- The new Pixel Launcher took some getting used to but let me tell you, I barely used the Google Now feature when it was on the upper left. I used it all day errday now that it’s at the bottom.
- Ease of setup
- This round Google included a connector that would transfer your data and apps to your new phone – Gracias!
- Trade-In Refund!
- I received a $360 credit for trading in my Pixel for the Pixel 2
If I didn’t have the funds to upgrade, then it would not have been a big miss for me. So if you don’t have the funds quite yet — don’t fret! The Pixel is still a very solid and phenomenal phone.
So, everything is great on my new Pixel 2 despite the bad press the Pixel 2 XL has received. I haven’t experienced anything wrong with my new phone and I’m loving it (again) — except for my front facing video quality.
As you can see by this side-by-side of the Pixel 1 vs. Pixel 2 front-facing video, the video quality of the Pixel 2 is blurry and has a super airbrushed/retouched feeling to it. The Pixel 1 is crisp and looks natural. What’s that about?! (Longer video at the end of this post)
TOP: PIXEL , BOTTOM: PIXEL 2
GOOGLE CUSTOMER SERVICE
I called Google and after an hour and a half of being on hold, I finally got through. The rep was very nice and informative. The rep said I was her first call with this issue (but they also told my sister the same when she called about the bluetooth issues). The rep concluded that it was not a hardware issue because if it was then I’d be seeing issues with front-facing pictures as well, and I agree. Instead, she said it was most likely a software issue. I agreed to factory reset my phone essentially to try to reset the software. Unfortunately, this did not help. Ugh!!
I asked my sister to try her front-facing video and she also experienced a low-quality, blurry, super airbrushed image.
We are waiting to see if the upcoming updates from Google will fix this issue — it better because for the amount of money it cost to upgrade and the camera being the biggest feature of this phone I expect exceptional quality like the Pixel.
Grainy Pictures with Pixel 2 in Allo
We also noticed the picture quality is low and grainy when taking pictures directly with the Allo app camera. The picture quality is better when taking a photo with WhatsApp’s camera but not as good as the camera app. We did not experience this with the Pixel.
I have reported both issues to Google and the Allo Feedback team. I’m still in talks with Google to figure out the image quality and I will keep you updated.
I’ll let Maria, tell you about her experience going from Pixel to Pixel 2 and changing from iPhone to Android (Pixel). Google has already released its first round of updates (which I haven’t received yet) AND extended the warranty from 1 yr to 2 yrs so I’m here for it! Thank you!
Do you experience this too? Or, if your front-facing video quality is crisp please let us know too.
UPDATE: Installed the Google update!
Shortly after my original post, the Google update appeared for me and I installed it. In my first tests it seems like the front-facing video quality is MUCH better. I will post a video in the same light as the videos in my posts. Stay tuned!